Return Policy

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Return Policy

Thank you for shopping with us. We want to ensure that you are completely satisfied with your purchase. Please read our return policy below:

1. Eligibility for Return/Refunds

We offer refunds on products that meet the following conditions:

  • 1. The product is damaged or defective upon delivery
  • 2. The product does not match the description provided
  • 3. The product is returned within 10 days of purchase
  • 4. The product is lost in transit
2. Return-Refund Process

If you are eligible for a refund, please follow these steps:

  1. 1. Contact our customer support team within 7 days of receiving the product.
  2. 2. Provide your order details and explain the reason for the refund.
  3. 3. Wait for our customer support team to review your request.
  4. 4. If your request is approved, you will receive instructions on how to return the product.
  5. 5. Once we receive the returned product, we will process the refund within 5 business days.
3. Non-Refundable Items

Please note that the following items are not eligible for refunds:

  • 1. Downloadable digital products
  • 2. Gift cards
  • 3. Services

If you have any questions or concerns, please contact us at support@frameverse.in.